Currency Not Supported
What This Means
The card does not support the currency in which the charge was attempted. Some cards are restricted to their home currency or a limited set of currencies. SaaS businesses serving international customers may encounter this when billing in a single currency.
Retrying will likely fail again. The customer needs to update their payment method or contact their bank.
Common Causes
- 1Card is restricted to domestic currency transactions only
- 2Merchant is billing in a currency the card network does not support for that region
- 3The card issuer does not allow cross-currency transactions
Recovery Tactics
- 1Offer billing in the customer's local currency using Stripe multi-currency support
- 2Present alternative payment methods that support the desired currency
- 3Clearly display the billing currency on your pricing page before checkout
How healthy is your Stripe account?
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FAQ
Should I offer multi-currency billing?
If you serve international customers, multi-currency billing reduces declines and improves conversion rates. Stripe supports over 135 currencies. The trade-off is added complexity in accounting and pricing.
Does Stripe handle currency conversion automatically?
Stripe can present charges in the customer's local currency while settling in your default currency. This is called Adaptive Pricing. It reduces currency-related declines but involves conversion fees.
How healthy is your Stripe account?
Get a free churn health report. Find pending cancellations, failed payments, and expiring cards putting your MRR at risk.
Run Free Audit