PIN Try Exceeded
What This Means
The maximum number of PIN entry attempts has been exceeded for this card. The card is now temporarily or permanently locked until the cardholder contacts their bank. For online SaaS businesses, this means someone previously failed PIN verification at a physical terminal.
Retrying will likely fail again. The customer needs to update their payment method or contact their bank.
Common Causes
- 1Customer entered the wrong PIN multiple times at an ATM or point-of-sale terminal
- 2Someone attempted to use the card with incorrect PINs, possibly indicating fraud
- 3Card PIN was recently changed and the customer forgot the new PIN
Recovery Tactics
- 1Ask the customer to contact their bank to reset their PIN and unblock the card
- 2Suggest the customer use a different card for the immediate transaction
- 3Do not retry until the customer confirms the card has been unblocked
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FAQ
How long is the card locked?
It depends on the bank. Some banks lock the card for 24 hours, others require the customer to call and verify their identity before unlocking. The customer should contact their bank for the specific policy.
Does this affect online transactions too?
Some banks apply the PIN lockout to all transactions, including online. Others only block PIN-based transactions. Since the behavior varies, assume the card is blocked until the customer confirms otherwise.
How healthy is your Stripe account?
Get a free churn health report. Find pending cancellations, failed payments, and expiring cards putting your MRR at risk.
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