Revocation of All Authorizations
What This Means
The cardholder has instructed their bank to revoke all authorizations and block all future transactions on this card. This is a definitive action by the customer and means the card is permanently blocked. SaaS businesses should respect this decision.
Retrying will likely fail again. The customer needs to update their payment method or contact their bank.
Common Causes
- 1Customer closed their card account entirely
- 2Customer instructed the bank to stop all recurring charges
- 3Bank revoked authorizations as part of a fraud investigation
Recovery Tactics
- 1Stop all retry attempts on this card
- 2Send a respectful email offering the customer a way to continue service with a different payment method
- 3Review whether this customer may want to cancel their subscription entirely
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FAQ
Does this mean the customer wants to cancel?
Possibly, but not necessarily. Some customers revoke all authorizations to regain control of their finances and then selectively re-authorize merchants they want to keep. Reach out to ask if they want to continue service.
Can I try charging a different card for this customer?
Only if the customer provides a new card voluntarily. Do not use any other stored payment methods without explicit customer consent, as the revocation signals a desire to stop charges.
How healthy is your Stripe account?
Get a free churn health report. Find pending cancellations, failed payments, and expiring cards putting your MRR at risk.
Run Free Audit