Service Not Allowed
What This Means
The card or account is not permitted to use this type of service or make this type of transaction. This is similar to not_permitted but specifically relates to the service category. SaaS businesses may see this with cards restricted from online subscriptions.
Retrying will likely fail again. The customer needs to update their payment method or contact their bank.
Common Causes
- 1Card is restricted from subscription or recurring billing services
- 2Bank policy blocks the specific type of transaction being attempted
- 3Corporate card has restrictions on software or digital service purchases
Recovery Tactics
- 1Ask the customer to contact their bank to enable the service type
- 2Suggest an alternative card without the restriction
- 3Consider offering one-time payment options as an alternative to subscriptions
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FAQ
What types of services are commonly blocked?
Some banks restrict cards from being used for online subscriptions, gambling, international transactions, or digital goods. The specific restrictions depend on the card type and the bank's policies.
Can the customer remove this restriction?
Usually yes, by contacting their bank. However, corporate cards may have restrictions set by the employer that the cardholder cannot change. In that case, the customer would need to use a personal card.
How healthy is your Stripe account?
Get a free churn health report. Find pending cancellations, failed payments, and expiring cards putting your MRR at risk.
Run Free Audit